Sales Associate - Full Time (Planet Hollywood LV )

Caesars Entertainment•Las Vegas, NV

About The Position

The Retail Sales Associate provides excellent customer service and actively promotes merchandise sales. The associate operates a cash register and processes payments, receives and stocks merchandise deliveries, and maintains clean, organized selling areas that meet visual standards. Retail employees are expected to be outgoing, upbeat, energetic, and reliable. The position also involves helping guests locate products, sharing information about products and hotel amenities, supporting inventory and merchandising activities, and working effectively with the team in a fast-paced retail environment at Planet Hollywood.

Requirements

Knowledge of customer service standards and selling techniques.
Ability to learn and retain information about products, rewards programs, and hotel amenities.
Ability to operate cash registers and process transactions accurately.
Ability to follow company policies, procedures, and visual merchandising guidelines.
Strong communication skills for working with guests, associates, and supervisors.
Ability to work effectively as part of a team.
Dependable attendance and punctuality in accordance with company guidelines.
Ability to maintain focus and accuracy while handling cash and operating registers.
Ability to work in a fast-paced retail environment and maintain a clean, organized, and safe work environment.
Ability to use good guest-service awareness to help deter theft and notify Security when needed.

Responsibilities

Maintain customer service levels in accordance with Total Service standards and embrace Spotlight on Service.
Acknowledge and greet guests warmly, be courteous, and create a friendly atmosphere.
Explain the Total Rewards program and hotel property amenities to guests.
Help guests find requested products, including contacting other stores when needed.
Partner with associates, communicate daily activities to the next shift and Supervisor on Duty, and complete assignments as directed.
Promote merchandise and upsell products; learn retail product assortments and alert management to customer product needs.
Operate the register, accurately process payments, follow cash management policies, keep money attended, and report register malfunctions.
Ensure supplies such as register tape, bags, and tissue are ready for the next shift.
Receive, unpack, fold, hang, stock, and put away merchandise deliveries; complete stock counts and receive shipments promptly.
Merchandise according to planograms, report discrepancies, identify replenishment needs and sales trends, and maintain balanced sizing in softline assortments.
Maintain visual and merchandising standards, keep folding current, organize softlines by size, and ensure sale and special-purchase signage is correct.
Assist with physical inventory counts twice a year, associate sales, inventories, and special events as requested.
Attend mandatory meetings and training sessions.