Dispatcher

Zūm•San Francisco, CA

20d•$40 - $43•Onsite

About The Position

Zūm is seeking an experienced Dispatcher for its San Francisco, California location to lead daily transportation operations and act as a central communication hub. The role covers the dispatch lifecycle, including daily route assignments, driver coordination, emergency response, and real-time problem-solving. The Dispatcher coordinates drivers, vehicles, and routes and communicates with school districts, families, and internal teams to support reliable student transportation. The position also includes maintaining accurate route and operational records, supporting compliance with district and state requirements, and coordinating with maintenance and management teams. Compensation is $40–$43 per hour, with the actual salary potentially above or below that range based on factors including location, skills, and relevant experience. Additional compensation may include bonus, equity, or commissions.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft or G Suite applications, including Sheets, Docs, and Slides.
Experience in high-pressure, time-sensitive operations, such as transportation, logistics, field services, customer service, hospitality, or a similar fast-paced environment.

Nice To Haves

Background in a leadership, supervisory, or management capacity within fast-paced operational environments.
Previous school busing or transportation experience as a driver or dispatcher.
Knowledge of state DOT/DMV safety rules and company compliance expectations.
Excellent oral and written communication skills and strong interpersonal abilities.
Experience working in a union environment.
Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and school district geography.
Strong organizational, prioritization, and time management skills, including the ability to manage multiple tasks, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory.

Responsibilities

Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure route coverage and on-time completion of driver activities.
Communicate driving assignment details to drivers and assist with routing directions and special service assignments.
Coordinate vehicle service and repairs with the Maintenance Manager.
Respond to emergency calls and coordinate the emergency response network.
Notify stakeholders and location personnel about route changes, emergencies, accidents, breakdowns, and service disruptions; address customer concerns promptly and professionally.
Provide real-time operational support to drivers for traffic issues, routing questions, and emergencies, escalating unresolved issues as appropriate.
Maintain route documentation and records, including contracts, customer information, route changes, maps, vehicle assignments, and driver details, to support accuracy and compliance with district and state requirements.
Ensure adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management.
Track and document operational activities, incidents, and communications for reporting.
Partner with the Location Manager and Safety Manager on compliance objectives.