Dispatcher Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Seven to 10 years of experience that includes dispatching, customer relations, and construction or transportation; administrative or sales experience is required.
• Strong understanding of trucking regulations and procedures.
• Ability to maintain satisfactory customer relations and good math skills.
• Ability to plan ahead for timely product delivery, work at a fast pace, prioritize work, and communicate effectively with customers and truckers.
• Knowledge of paving, concrete, and construction materials, as well as trucks, transportation requirements, and regulations.
• Computer skills for recording information and creating reports; ability to schedule and organize many people and pieces of equipment efficiently and quickly; ability to read maps.
• Ability to work independently, make decisions, and provide excellent customer service by phone and in person.
• Ability to memorize and recall detailed information, handle multiple tasks concurrently, and work well under pressure.
• Ability to sit for long periods and use a computer for extended periods during the workday.
• Ability to occasionally lift up to 15 pounds.
• Wear protective gear when working in the field, including equipment to protect against noise, dust, and hazardous materials.

Nice To Haves

• Telephone, keyboard, computer, and 10-key operator experience is a plus.

Responsibilities

• Review the day's business demands, schedule, and customer orders at the beginning of and throughout the shift.
• Direct plant operators, loader operators, drivers, and batch plant operators regarding materials to load and customer job sites for delivery.
• Write or print delivery tickets for all loads leaving the yard.
• Weigh company and non-company trucks before and after loading aggregate products.
• Report delivery problems promptly to service or sales representatives for resolution or mitigation.
• Receive customer orders by telephone, company radio, from service or sales representatives, and occasionally in person.
• Assist customers in identifying suitable products for specific end uses.
• Balance cost-effective company delivery times and rates with customer requirements.
• Advise customers about order-confirmation and delivery policies.
• Record customer orders on order forms and in the schedule book as they are received.
• Prepare the next business day's driver schedule when needed toward the end of the shift.
• Complete daily reports on product sales, allowances and adjustments, delivery problems, Daily Transmittal Letters, and other matters.
• Maintain production-order records, respond to customer questions and concerns, verify truck material and weight, compute accounts receivable for cash sales and receipts, and complete cash reconciliation.
• May handle petty cash and banking deposits.
• Perform other duties as directed.