Civilian Dispatcher

Montgomery County Sheriff's Office•Miamisburg, OH

About The Position

Civilian Dispatchers answer emergency and non-emergency telephone calls and dispatch police, fire, and EMS personnel to the required location. The role requires excellent communication skills and the ability to communicate effectively with the public and law enforcement personnel. Dispatchers use established guidelines and procedures to assess calls, obtain accurate information, determine an appropriate response, and enter details into the Computer Aided Dispatch (CAD) system. They also monitor radio channels, use available information systems, and maintain security and records in the communications center. Applicants must be able to work any shift. The listed watches are 11:00 p.m. to 7:00 a.m., 7:00 a.m. to 3:00 p.m., and 3:00 p.m. to 11:00 p.m. Hiring includes an entry-level examination, a typing test, a background investigation including a criminal background check, and a pre-employment polygraph examination. Applicants must comply with the agency’s tattoo policy. The Montgomery County Sheriff's Office is an Equal Opportunity Employer.

Requirements

Be at least 18 years of age.
Have a high school diploma or equivalent.
Demonstrate the ability to keyboard 50 words per minute with corrections.
Be able to work any shift.
Within the first year of hire, successfully complete the LEADS/NCIC training program and Emergency Medical Dispatcher (EMD) training.
Pass an entry-level examination, a 50-WPM typing test, a background investigation including a criminal background check, and a pre-employment polygraph examination.
Comply with the agency tattoo policy.

Responsibilities

Answer incoming telephone calls and take appropriate action under established guidelines and procedures, including determining whether a call is an emergency.
Obtain correct information from callers, including in stressful situations.
Evaluate and enter information into the Computer Aided Dispatch system to ensure an appropriate response.
Determine the best response method by dispatching police and other public safety personnel by two-way radio.
Respond to non-emergency situations or refer them to the appropriate source as necessary.
Use appropriate methods to obtain information from callers who are hearing or speech impaired.
Monitor and respond to calls on the primary two-way radio channel, determine their nature and priority, check information using systems such as Map, CAD, and LEADS, assess personnel availability, and dispatch police, fire, and EMS as necessary.
Maintain security in the communications center and handle radio traffic on non-primary channels.
File and retrieve documents as required.
Enter articles, missing persons, stolen vehicles, and guns into the LEADS and/or NCIC systems.
Perform other related duties as assigned.