Dispatcher

Impact Fire • Tampa, FL

21d

About The Position

The Dispatcher coordinates client service work requests for a district office, supporting the repair and maintenance of fire protection components, including extinguisher, suppression, and sprinkler systems. The role follows up on active customer jobs to help ensure completion to the customer’s satisfaction and manages service expectations, including technician arrival and departure times, job quotes, and timely updates. The Dispatcher also handles escalated calls, investigates customer issues, coordinates with Accounting on billing concerns, ensures timely invoicing, tracks and submits customer paperwork accurately, and provides customer support by phone and email while working across teams and departments.

Requirements

• Strong customer service and interpersonal communication skills.
• Proficiency with Microsoft Office, including Outlook, Excel, and Teams.
• Ability to provide helpful, courteous, accessible, responsive, and knowledgeable support to staff, clients, and others.
• Problem-solving ability, including identifying potential issues, looking beyond the obvious for solutions, and applying effective methods to support business objectives.
• Attention to detail and a high degree of accuracy when performing data entry.
• Confidence working in a fast-paced environment.
• Ability to analyze and revise operating practices to improve efficiency.

Nice To Haves

• Strong verbal and written communication skills, including strong phone skills.
• Professionalism and a sense of urgency.
• Detail-oriented and production/task-focused approach.
• Ability to multitask.
• Time management skills.
• Problem-solving skills.
• Team-oriented approach.

Responsibilities

• Dispatch and coordinate client service requests for repair and maintenance of extinguisher, suppression, and sprinkler systems.
• Follow up on active customer jobs to ensure they are completed to the customer’s satisfaction.
• Handle escalated calls and research issues affecting customers.
• Manage service-level expectations, including technician arrival and departure times, job quoting, and timely customer updates.
• Work with the Accounting Department to resolve billing issues and ensure customers are invoiced promptly.
• Track customer paperwork and submit it accurately and on time.
• Work cross-functionally with other teams and departments.
• Answer phone calls and email messages and provide support to customers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed