Senior Dispatcher

Vulcan Materials Company•Madera, CA

21d•$30 - $37

About The Position

The Senior Dispatcher plans, coordinates, manages, and schedules trucking for delivery of rock and sand, asphalt, and/or ready-mix concrete. The role ensures that the correct products and quantities are delivered on time; maintains daily production-order records; responds to customer questions and concerns by phone and in person; weighs trucks to verify material and weight; and computes accounts receivable for cash sales and receipts. The position also completes daily cash reconciliation, product-sales, and other reports and may handle petty cash and bank deposits. The dispatcher reviews customer orders and business demands throughout the shift, directs plant and loader operators, drivers, and batch plant operators on loading and delivery destinations, prepares delivery tickets, and reports delivery problems for prompt resolution. The role receives and schedules orders, helps customers identify appropriate products, balances customer needs with cost-effective delivery, and communicates order-confirmation and delivery policies. It also completes daily reports and may prepare the next business day's driver schedule. The ideal candidate has a strong understanding of the trucking industry, excellent communication and organizational skills, and the ability to work independently and collaboratively. The position may act in a lead or supervisory capacity. Field work requires protective gear against noise, dust, and hazardous materials; the role also involves extended computer use, long periods of sitting, and occasional lifting of up to 15 pounds.

Requirements

High school diploma or equivalent.
Seven to 10 years of experience that includes dispatching, customer relations, and construction or transportation; administrative or sales experience is required.
Strong understanding of trucking regulations and procedures.
Ability to maintain satisfactory customer relations and good math skills.
Ability to plan ahead for timely product delivery, work at a fast pace, prioritize work, and communicate effectively with customers and truckers.
Knowledge of paving, concrete, and construction materials, as well as trucks, transportation requirements, and regulations.
Computer skills for recording information and creating reports; ability to schedule and organize many people and pieces of equipment efficiently and quickly; ability to read maps.
Ability to work independently, make decisions, and provide excellent customer service by phone and in person.
Ability to memorize and recall detailed information, handle multiple tasks concurrently, and work well under pressure.
Ability to sit for long periods and use a computer for extended periods during the workday.
Ability to occasionally lift up to 15 pounds.
Wear protective gear when working in the field, including equipment to protect against noise, dust, and hazardous materials.

Nice To Haves

Telephone, keyboard, computer, and 10-key operator experience is a plus.

Responsibilities

Review the day's business demands, schedule, and customer orders at the beginning of and throughout the shift.
Direct plant operators, loader operators, drivers, and batch plant operators regarding materials to load and customer job sites for delivery.
Write or print delivery tickets for all loads leaving the yard.
Weigh company and non-company trucks before and after loading aggregate products.
Report delivery problems promptly to service or sales representatives for resolution or mitigation.
Receive customer orders by telephone, company radio, from service or sales representatives, and occasionally in person.
Assist customers in identifying suitable products for specific end uses.
Balance cost-effective company delivery times and rates with customer requirements.
Advise customers about order-confirmation and delivery policies.
Record customer orders on order forms and in the schedule book as they are received.
Prepare the next business day's driver schedule when needed toward the end of the shift.
Complete daily reports on product sales, allowances and adjustments, delivery problems, Daily Transmittal Letters, and other matters.
Maintain production-order records, respond to customer questions and concerns, verify truck material and weight, compute accounts receivable for cash sales and receipts, and complete cash reconciliation.
May handle petty cash and banking deposits.
Perform other duties as directed.