Dispatcher (Part-Time)

Block by Block•Pittsburgh, PA

19d

About The Position

Block by Block is hiring a part-time Dispatcher to support hospitality, cleaning, safety, and outreach programs in public spaces. The Dispatcher coordinates team coverage and service responses, handles calls and incident reports, processes maintenance requests, communicates with customers and clients, and helps ensure shift work and reporting are completed accurately and promptly. The role requires a calm, professional demeanor in reception and dispatch areas, strong customer service, and the ability to work effectively as part of a team.

Requirements

Equivalent work experience is acceptable.
Strong multitasking and organizational skills.
Experience using Microsoft Office, specifically Word, Excel, and Outlook.
Experience using Dell and Apple products.
Excellent communication skills, including proficient spoken and written English.
Proficiency in computer use and Microsoft Office products.
Ability to maintain a calm, quiet, and professional atmosphere in reception and dispatch areas.
Self-motivated, team-oriented, detail-focused work ethic and ability to move fluidly between tasks in a fast-paced environment.
Ability to perform essential duties with or without reasonable accommodation and demonstrate commitment to effective customer service.

Responsibilities

Log incident reports and handle emergency calls in the dispatch office.
Assess customer needs and build effective rapport during service interactions.
Respond to emails and submit maintenance work orders efficiently.
Answer calls from the public, property owners, and local businesses, responding to requests or directing callers to the appropriate person or department.
Assign, coordinate, and maneuver team members to maintain district coverage, schedule breaks, and dispatch responses to service calls via two-way radio.
Assign, verify, and report outcomes of daily shift assignments, projects, and tasks.
Ensure team members complete and submit all required reports at the end of the shift, including reports submitted electronically through handheld devices.
Receive, process, and coordinate maintenance repair calls and written requests.
Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
Communicate daily with clients using phone, email, reports, and internal, client, and third-party systems.
Coordinate with internal staff, including Team Leads, Operations Supervisors, the Operations Manager, and the General Manager, to communicate customer requirements and resolve challenges or issues.
Perform other duties, activities, or projects as assigned.

Benefits

Medical insurance, with available FSA and/or HSA
Dental insurance
Vision insurance
Short-term and long-term disability insurance
Life insurance
Accidental death and dismemberment coverage
Critical illness and accident coverage
Vacation, sick time and/or PTO where required by local requirements and contract agreements
Paid leave where required by law
Holidays and floating holidays where required by contract agreement
Birthday pay, eligible after one year of service at most locations unless otherwise stated in a collective bargaining agreement
Jury duty leave where required by law
401(k) retirement savings plan