Dispatcher

IMC Companies LLC•Atlanta, GA

21d

About The Position

The Dispatcher plans daily and weekly driver schedules to maximize freight coverage in a timely and cost-efficient manner. The role communicates and distributes appointment dates and times to drivers, owner-operators, and/or fleet, and coordinates between IMC locations to maximize drivers’ time. The Dispatcher assists drivers with equipment issues, detention time, rail billing, and other requests. The position typically works Monday through Friday, 8 a.m. to 5 p.m., with weekends as needed.

Requirements

At least one year of trucking industry dispatch experience.
Data-entry skills.
Good communication and organizational skills.
Knowledge of DOT regulations and hazardous materials.
Computer literacy.
Ability to multitask.

Nice To Haves

Intermodal experience preferred.

Responsibilities

Use discretion and independent judgment to respond to customer requests, schedule appointments, and assign daily road, local, or city orders to specific drivers; maintain A-to-B dispatching.
Complete dispatch lines in SWS using paperwork submitted by drivers for completed runs.
Handle driver service failures, including issuing verbal or written discipline when appropriate, and notify the Manager/Cargo Specialist about failures.
Apply additional charges and notify customer service of changes.
Participate in driver recruiting and retention.
Request rail billing.
Process ATPs and non-productive pay, and review preliminary payroll.
Oversee drivers’ hours of service (HOS) and electronic logging device (ELD) updates.
Manage roadside repairs.
Oversee and manage rail/port pins, reservations, and LFD.
Work with a sense of urgency in challenging environments.
Communicate appointment dates and times to drivers, owner-operators, and/or fleet.
Coordinate with all IMC locations to maximize driver time.
Assist drivers with equipment issues, detention time, rail billing, and other requests.