Dispatcher Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 3 years of dispatching, scheduling, or service coordination experience.
• Strong organizational skills and exceptional attention to detail.
• Proficient typing and data entry skills with a high level of accuracy.
• Excellent verbal and written communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office and dispatch management software.
• Strong customer service and problem-solving abilities.
• Ability to work independently while maintaining a collaborative team approach.
• Ability to work from the Coraopolis, Pennsylvania office during scheduled business hours.

Nice To Haves

• Prior experience in HVAC, refrigeration, foodservice equipment repair, or a related service industry.
• Experience with service management platforms such as Corrigo, EcoTrack, Vixxo, ServiceChannel, or similar systems.

Responsibilities

• Dispatch service calls and assign work orders to technicians efficiently and in a timely manner.
• Coordinate and manage daily technician schedules, routes, and workloads.
• Communicate appointment details, schedule changes, and service updates to customers.
• Prioritize emergency service requests and adjust schedules as business needs change.
• Monitor open work orders and ensure timely completion of service requests.
• Coordinate follow-up visits and return service calls as needed.
• Maintain accurate records in dispatch and business management systems.
• Provide exceptional customer service through professional and courteous communication.
• Work with technicians, managers, and administrative staff to ensure operational efficiency.
• Assist with branch operations and administrative support as needed.
• Participate in a rotational on-call schedule.

Benefits

• Weekly pay.
• Company computer and equipment provided.
• Generous paid time off, paid holidays, and the employee's birthday off.
• Medical, dental, vision, and short-term disability coverage effective the first of the month following the hire date.
• Company-paid long-term disability and basic life insurance.
• 401(k) with company match and immediate vesting.
• Employee Assistance Program with confidential counseling and support for employees and their families, including financial and legal resources.
• Quarterly incentive bonuses.