Invoicing

Tri-State Mechanical Services•Overland, MO

157d•$20 - $24•Onsite

About The Position

Tristate Mechanical Services, an HVAC/Refrigeration company, has been in business for over 35 years in the St. Louis area. We are committed to providing exceptional service to our customers while maintaining a positive and efficient work environment for our team. We are seeking an experienced, highly organized and motivated Customer Service/Dispatcher to join our growing team. This position requires strong communication skills, attention to details, and the ability to handle multiple tasks in a fast-paced environment. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Responsibilities include answering phones, scheduling and dispatching service technicians, and billing customers utilizing ServiceTrade CRM software. The schedule for this position is 1st shift Monday through Friday.

Requirements

Must have a minimum of 2 years hands-on experience
Previous experience in dispatching, customer service or scheduling
Strong organizational and multitasking skills with the ability to prioritize tasks effectively
Excellent communication skills, both verbal and written
Proficiency in using scheduling software, CRM systems, or dispatching tools
Ability to remain calm under pressure and problem solve in real time
Detail oriented with strong focus on accuracy and efficiency
Team player with a positive attitude and a commitment to customer satisfaction

Nice To Haves

Act with prudence and professionalism, especially in the handling of confidential and private documents/data.
Proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments.
Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Responsibilities

Provide professional, friendly customer service at all times
Answer phones and assist customers
Schedule and dispatch service technicians to customer locations based on priority, location and availability
Maintain real-time communication with technicians to provide job details, updates and support
Monitor and adjust schedules throughout the day to accommodate emergency service calls and unexpected changes
Ensure proper documentation of all service requests, technician assignments, and job completion details in the system
Coordinate with customers to confirm appointments, provide updates, and address inquiries or concerns
Work closely with the service department and management to optimize technician efficiency and customer satisfaction
Maintain accurate records of service calls, work orders, and technician performance
Determine charges for services requested, collect deposits or payments, or arrange for billing
Assist in resolving customer complaints or scheduling conflicts in a professional manner
Follow company policies and procedures to ensure quality service and compliance with industry standards