Dispatcher/Customer Service Coordinator

Sansone Air Conditioning • Haverhill, NH

10d • $18 - $24

About The Position

Sansone Air Conditioning is seeking an organized, customer-focused Customer Service Coordinator / Dispatcher to support its HVAC and Plumbing operations in West Palm Beach, Florida. The role involves scheduling and dispatching technicians, optimizing routes, coordinating appointments, and providing outstanding customer service. As a key contact for customers and field teams, the coordinator helps ensure jobs are handled efficiently and professionally. The company describes a collaborative, family-oriented culture that supports professional development and career advancement.

Requirements

• At least 2 years of customer service, office administration, or dispatching experience; dispatch experience is preferred.
• Experience in the trade industry.
• Professional demeanor and strong communication skills.
• Exceptional customer service mindset and a genuine desire to help others.
• Ability to prioritize, plan, and proactively manage schedules in a fast-paced environment.
• Strong problem-solving skills and ability to think quickly under pressure.
• Excellent interpersonal skills and ability to build positive relationships with customers and coworkers.
• Strong organizational skills and attention to detail.
• Ability to work effectively independently and as part of a team.
• Proficiency with Microsoft Office and ability to quickly learn dispatching, scheduling, and customer management software.

Nice To Haves

• Dispatching experience.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians to maximize efficiency and customer satisfaction.
• Review and optimize technician routes to improve productivity and response times.
• Answer incoming calls from existing customers and provide exceptional customer service.
• Accurately enter and maintain work order and customer information within company systems.
• Create and manage dispatch numbers for ordered parts.
• Monitor and follow up on part orders to ensure timely completion.
• Schedule installation appointments when parts become available.
• Communicate effectively with technicians, customers, vendors, and internal team members.
• Resolve scheduling issues and make real-time adjustments as priorities change.
• Support daily operations through accurate documentation and timely communication.

Benefits

• Competitive salary.
• Monthly performance bonus opportunities.
• Additional incentive programs.
• Medical, dental, and vision coverage.
• Prescription drug benefits.
• Company-paid life insurance.
• Paid vacation and holidays.
• 401(k) with company match.
• Supportive, family-oriented culture.
• Career growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed