Dispatcher / Telecommunicator - Arrow Champaign

Carle Health•Urbana, IL

3d•Onsite

About The Position

The primary duties of the position include (but are not limited to): determine the nature and location of the emergency; determine priorities, and dispatch EMS or other emergency units as necessary(ranging from routine to critical) and in accordance with established procedures; manages situations as conditions change; perform Emergency Medical Dispatch, including pre-arrival instructions using available resources; receive and process emergency calls, maintain contact with all units on assignment, maintain status and location of EMS units; answer non-emergency calls for assistance; enter, update and retrieve information from a variety of computersystems; receive & respond to requests regarding non-emergency transfers from medical facilities, monitor numerous public safety radio frequencies; operate a variety of communications equipment, including radio consoles, telephones and computer systems; other duties as required.

Requirements

ICS-700: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)
ICS-200: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)
ICS-100: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)
Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
Emergency Medical Dispatcher (EMD) within 1 year - International Academies of Emergency Dispatch (IAED)
Introduction to Emergency Response to Terrorism (ERT) within 6 months - Federal Emergency Management Agency (FEMA)
Hazardous Materials Awareness (HazMat) within 6 months - Federal Emergency Management Agency (FEMA)
ICS-800: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)
EMS system deployment

Responsibilities

Receive incoming emergency and non-emergency requests for service
Help facilitate appropriate deployment of resources
Determine call urgency and location of situation
Dispatch appropriate unit to respond to emergency and non-emergency requests for ambulance service based on the type of call and time
Schedules non-emergency transfers so that utilization of units and personnel is enhanced and so that conflicts in scheduling do not occur
Maintain PHI in accordance with HIPAA
Account for and ensure field resource safety at all times
Deal with stressful situations with poise and professionalism
Be able to prioritize based on changing need
Maintain thorough working knowledge of local geography, which includes maps, streets, and grid book systems
Prepare accurate and timely statistical reports and appropriate paperwork
Knowledge of company and departmental policies, operating procedures and protocols
Monitor enroute and response times
Monitor staff and vehicle movement or posting