Telecommunicator

Town of Smyrna•Smyrna, TN

About The Position

The Telecommunicator receives and relays emergency and non-emergency requests for police, fire, and after-hours utility services using radio, telephone, and computer equipment. The role receives and prioritizes calls, dispatches appropriate law enforcement and emergency personnel, and serves as a liaison between callers and responders. It also involves operating communications and computer systems, preparing documentation, maintaining records, and completing other assigned tasks. After completing training, the employee will be assigned to either second or third shift based on departmental needs. The position reports to the Telecommunicator Supervisor. The employee must maintain proficiency in emergency telecommunications through annual in-service training and become proficient in Town of Smyrna and Smyrna Police Department policies and procedures during the training period.

Requirements

Must be a U.S. citizen.
Must have a high school diploma or GED.
Must pass a thorough background check.
Must never have been arrested or convicted of crimes involving drugs, alcohol, or violence.
Must pass a physical and psychological examination administered by a licensed doctor.
Must be able to perform effectively in high-stress situations.
Must maintain emergency telecommunications proficiency through annual in-service training after hire.
Must become proficient with Town of Smyrna and Smyrna Police Department policies and procedures within the training period.

Responsibilities

Receive, screen, process, monitor, evaluate, categorize, and prioritize emergency 911 and non-emergency calls; determine the appropriate zone or jurisdiction and refer callers to other agencies when appropriate.
Dispatch law enforcement, fire, ambulance, animal control, utility crews, and other appropriate personnel or services to incidents; determine the nature and location of emergencies and the units needed.
Maintain communications with callers, officers, emergency responders, utility crews, public safety agencies, and other parties; monitor unit status and locations and relay information or requests for assistance.
Operate computers, computer-aided dispatch (CAD), radio, telephone, and other communications equipment; enter, retrieve, review, verify, and update information and records.
Operate NCIC/TCIC systems to retrieve and update criminal information and motor vehicle or license records; process inquiries, BOLO notices, and validations while maintaining data security and compliance requirements.
Maintain logs, CAD records, call details, shift activity records, complaint cards, maps, directories, procedures, and other reference materials; prepare reports and other documentation.
Exchange, distribute, review, process, and retain information and documents for department personnel, other departments, and outside agencies.
Monitor radio traffic from other departments and law enforcement, emergency, and non-emergency agencies.
Inspect and perform basic maintenance on computer, communications, and office equipment; monitor alarms, perform daily data backups, resolve basic equipment issues, and coordinate service or repairs as needed.
Monitor department forms and supply inventory and request replacements as needed.
Maintain confidentiality of departmental documentation and issues.
Maintain knowledge of applicable laws, regulations, policies, procedures, and developments in the profession; attend training and workshops as appropriate.

Benefits

Annual performance bonus and longevity bonus.
13 paid holidays.
23 days of paid time off.
Merit pay based on performance, including an annual salary increase and bonus.
Short- and long-term disability coverage.
Employee assistance program.
Basic life insurance.
Retirement contribution and match.
Education reimbursement.
Free wellness programs and free gym access.
Insurance coverage with vision and dental; listed premium costs are provided in the posting.