Dispatcher- Coraopolis, PA

Tech-24 A Commercial Food Service Repair Company Inc • Pittsburgh, PA

154d • $18 - $25 • Onsite

About The Position

The Dispatcher is the central point of communication between customers, technicians, and internal team members. The role coordinates service calls, schedules technicians, manages workloads, and supports prompt, professional service delivery. The position is fully on-site at the Coraopolis, Pennsylvania office during scheduled business hours and includes participation in a rotational on-call schedule.

Requirements

• High school diploma or GED.
• At least 3 years of dispatching, scheduling, or service coordination experience.
• Strong organizational skills and exceptional attention to detail.
• Proficient typing and data entry skills with a high level of accuracy.
• Excellent verbal and written communication skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office and dispatch management software.
• Strong customer service and problem-solving abilities.
• Ability to work independently while maintaining a collaborative team approach.
• Ability to work from the Coraopolis, Pennsylvania office during scheduled business hours.

Nice To Haves

• Prior experience in HVAC, refrigeration, foodservice equipment repair, or a related service industry.
• Experience with service management platforms such as Corrigo, EcoTrack, Vixxo, ServiceChannel, or similar systems.

Responsibilities

• Dispatch service calls and assign work orders to technicians efficiently and in a timely manner.
• Coordinate and manage daily technician schedules, routes, and workloads.
• Communicate appointment details, schedule changes, and service updates to customers.
• Prioritize emergency service requests and adjust schedules as business needs change.
• Monitor open work orders and ensure timely completion of service requests.
• Coordinate follow-up visits and return service calls as needed.
• Maintain accurate records in dispatch and business management systems.
• Provide exceptional customer service through professional and courteous communication.
• Work with technicians, managers, and administrative staff to ensure operational efficiency.
• Assist with branch operations and administrative support as needed.
• Participate in a rotational on-call schedule.

Benefits

• Weekly pay.
• Company computer and equipment provided.
• Generous paid time off, paid holidays, and the employee's birthday off.
• Medical, dental, vision, and short-term disability coverage effective the first of the month following the hire date.
• Company-paid long-term disability and basic life insurance.
• 401(k) with company match and immediate vesting.
• Employee Assistance Program with confidential counseling and support for employees and their families, including financial and legal resources.
• Quarterly incentive bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED