Automotive Service Dispatcher

Bettenhausen Automotive•Lockport, IL

3d•Onsite

About The Position

Bettenhausen Chrysler Dodge Jeep & Ram is seeking a service dispatcher to join its growing team in Lockport, Illinois. The dispatcher/shop manager organizes, leads, and controls the flow of work through the service department professionally and promptly, while ensuring quality repairs at a fair cost. The role emphasizes fixing issues on the first visit and going above and beyond for customers and the team. The dispatcher works with the service team to support customer satisfaction, technician productivity, safe and efficient work practices, and timely, high-quality repairs. The position also includes managing repair orders, monitoring job progress, maintaining shop organization and cleanliness, and managing special-tool inventory. The schedule requires availability for one evening per week and rotating Saturdays, one to two per month. Salary depends on experience.

Requirements

At least 2 years of service dispatch experience or 3 or more years of experience as a dealership service advisor.
Technical automotive knowledge.
Demonstrated ability to manage others.
Organized and friendly personality.
Automotive dealership experience required.
Availability to work one evening per week and rotating Saturdays, one to two per month.

Responsibilities

Work with the service team to maintain customer satisfaction ratings.
Ensure all documents needed by technicians are readily available and accounted for.
Work toward forecasted goals established by service management.
Maximize technician hours through fair dispatching practices and daily monitoring of individual technician hours.
Assign jobs appropriately based on technician level to meet warranty standards.
Monitor technicians to ensure efficient and safe work practices.
Check job status as needed, at least twice per shift, and report changes to promised times to the advisor.
Open and close repair orders as needed, including managing Prep ROs, UCI's, and CPOV's.
Handle routine complaints from staff and customers.
Ensure technicians follow warranty material disposition procedures.
Spot-check repair orders submitted by technicians to confirm assigned work was performed.
Monitor and mentor technicians at all levels, gather feedback, document it, and discuss it with service management to promote team improvement.
Spot-check repairs to ensure quality and timely completion.
Maintain organization and cleanliness in the shop, storage/tool room, and service lot.
Maintain and manage special-tool inventory.
Perform other duties as assigned.