Automotive Service Dispatcher

Dale Howard Auto Center•Iowa Falls, IA

1d•$50,000 - $80,000•Onsite

About The Position

Dale Howard Auto is looking for an Automotive Shop Dispatcher to coordinate workflow, monitor technician productivity, and ensure the shop operates efficiently. This role requires strong organizational and decision-making skills, with the ability to communicate effectively and keep the team focused. While automotive repair knowledge is not required, comfort with computers, shop management software, and a results-oriented mindset are essential. The dispatcher will be responsible for assigning work, tracking job progress, identifying bottlenecks, and supporting overall shop performance.

Requirements

Strong organizational and time-management skills.
The ability to manage multiple priorities in a fast-paced environment.
Confidence making decisions and directing workflow.
Strong communication skills and the ability to hold people accountable professionally.
A results-oriented mindset with an interest in productivity and operational efficiency.
Comfort using computers, spreadsheets, and shop management software.
The ability to work collaboratively with technicians, service advisors, and management.
High school diploma or the equivalent
Ability to read and comprehend instructions and information
Valid driver’s license and acceptable driving record
Maintains certifications or licenses required by state law

Nice To Haves

Experience in dispatching, production coordination, manufacturing, logistics, operations, or team supervision is a plus.
Automotive repair knowledge and hands-on mechanical experience are not required. We can teach our processes and systems. We need someone who can organize the work, monitor progress, recognize problems, and keep the shop moving.

Responsibilities

Dispatch work efficiently and fairly based on technician training and skill level
Manage workflow
Monitor productivity
Maximize Labor Capacity & Performance
Communication between Technicians and Service Advisors
Dispatch and distribute work: Assign repair orders to technicians based on workload, availability, priorities, and shop needs.
Monitor productivity: Track technician workload, hours, job progress, and overall productivity throughout the day.
Manage workflow: Keep work moving through the shop, identify bottlenecks, and adjust assignments as needed.
Maintain accountability: Follow up on jobs that are falling behind, communicate expectations, and address workflow concerns with management when necessary.
Prioritize work: Help balance incoming repairs, carryover work, waiting customers, and scheduled commitments.
Communicate effectively: Coordinate with technicians, service advisors, and management to keep everyone informed about job status and changing priorities.
Identify inefficiencies: Recognize when technicians are waiting for work, when jobs are stalled, or when workload is unevenly distributed.
Support shop performance: Help the team meet productivity goals and maintain a consistent, efficient workflow.
Maintain visibility: Keep management informed of technician capacity, work in progress, delays, and potential scheduling issues.
Use dealer management system to track and document repairs
Opening and closing used vehicle inspection invoices
Ensures that all department employees receive appropriate manufacturer training.
Ensures that all repairs are assigned to technicians in an equal and fair manner.
Checks progress of each repair order throughout the day.
Accounts for all documents; ensures that none are missing, and all are processed correctly.
Monitors technicians' daily productivity reports.
Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Reports problems to the service manager or dealer.
Ensures the proper care, storage and inventory of special tools.
Keeps abreast of new equipment and tools available and recommends purchases.
Dispatch work supplied by Service Advisor
Keep Advisor informed on progress of work being performed
Create Estimate of work needed for vehicle
Lead technician huddle
Attends managers meetings as requested.
Maintains a safe work environment.
Maintains professional appearance.
Other tasks as assigned.
Attends all service and parts meetings including daily advisor huddles.