Dispatcher/Production Manager - Automotive Service

Sunset Auto Group•Sarasota, FL

6d•$50,000 - $65,000•Onsite

About The Position

Sunset Automotive Group, a large automotive group in Southwest Florida, is seeking an experienced Service Dispatcher for Sunset Chevrolet-Buick-GMC. This role is crucial for the service department's success, involving coordination of shop work, matching repair orders with technicians, monitoring workflow and productivity, and making real-time adjustments to ensure efficiency. The ideal candidate is organized, decisive, a strong communicator, and comfortable managing multiple tasks in a fast-paced environment.

Requirements

Basic automotive repair and service knowledge
Prior automotive service experience; experience as a technician, service advisor, dispatcher, shop foreman, or similar position is highly desirable
Excellent organizational and time-management skills
The ability to prioritize and manage multiple demands at the same time
Strong communication and interpersonal skills
The confidence to make decisions and adjust priorities as shop conditions change
Computer proficiency

Nice To Haves

Reynolds & Reynolds experience is a plus
A professional, team-oriented attitude

Responsibilities

Dispatching repair orders to technicians based on skill level, workload, and shop priorities
Monitoring workflow and technician productivity throughout the day
Adjusting assignments as priorities, workloads, and customer needs change
Identifying potential productivity or workflow issues before they become problems
Communicating professionally with technicians, service advisors, customers, and management
Helping ensure the service department meets productivity and efficiency goals
Overseeing shop cleanliness and safety
Monitoring the condition and availability of required tools and equipment
Attending quarterly safety meetings
Completing required manufacturer and company training
Assisting with other duties necessary to support an efficient, successful service department