Dispatcher

STA Family of Companies • Winnemucca, NV

21d • Onsite

About The Position

Student Transportation of America, doing business as Diversified Transportation, is hiring a Dispatcher to oversee operator assignments and dispatching for fleet units and routes based in Winnemucca, Nevada. The role manages daily dispatching, monitors and responds to route, fleet, and operator issues, and helps ensure service delivery requirements are met while advising on company safety policies and procedures.

The Dispatcher uses computer-aided communications and dispatching equipment to transmit information and instructions coordinating operators, supervisors, and fleet units. The role also provides information to customers and passengers, independently resolves customer and passenger issues, and assigns units as required. Pre-employment screenings apply. Applicants must be eligible to work in the United States without restrictions.

Requirements

• General knowledge of Winnemucca, Nevada.
• Excellent oral and written communication skills and expertise in dealing with the general public.
• Proficient computer skills, including use of MS Office and software applications.
• Strong organizational skills, including time management and multitasking, and the ability to remain calm in a hectic work environment with a high volume of daily emails, phone calls, and inquiries.
• Ability to problem-solve and demonstrate a high level of decisiveness.
• Must be eligible to work in the United States without restrictions.
• Must undergo applicable pre-employment screenings.

Nice To Haves

• At least 2 years of dispatch experience.
• At least 2 years of experience in the transportation industry.
• At least 2 years of experience in a customer service role.
• Experience working in a culturally diverse environment.

Responsibilities

• Manage the daily dispatching of operators to fleet units.
• Monitor and immediately respond to route, fleet, and operator issues to help ensure service delivery requirements are met.
• Advise on company safety policies and procedures.
• Process and transmit information and instructions to coordinate operators, supervisors, and fleet units using computer-aided communications and dispatching equipment.
• Provide information to customers and passengers.
• Independently resolve customer and passenger issues promptly.
• Assign units as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed