Truck Fleet Dispatcher (Nights)

SpartanNash • Norfolk, VA

19d • $19 - $25 • Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that distributes grocery and household goods through a global supply chain network. The Truck Fleet Dispatcher is responsible for dispatching driver schedules and routes for load pickups and deliveries, coordinating with customers and warehouse operations to support accurate, timely, and efficient operations, and providing a high level of customer service. The role is based at 1133 Kingwood Avenue, Norfolk, Virginia 23502, and is a night position. Compensation is $19.00–$25.00, depending on experience.

The dispatcher follows up on and resolves route-planning or delivery-timing issues, maintaining communication with Transportation Supervisors as appropriate. The role maintains dispatch communication logs and software, ensures drivers have current and accurate instructions and delivery information, and reviews, verifies, and processes delivery paperwork. It also supports compliance with company safety and sanitation policies and DOT regulations, and develops good working relationships with customers and drivers. Additional duties may include coordinating delivery changes, monitoring on-board computers, log reports and maintenance schedules, submitting information to payroll, and helping schedule delivery appointments and address driver questions or issues.

The work environment is typically an office, with frequent sitting, standing, and walking. Lifting or moving up to 20 pounds may be required. The role is rarely exposed to outside weather conditions; noise is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

• High school diploma or GED required.
• Two years of logistics or transportation experience.
• Basic knowledge of dispatch operations.
• Good written and verbal communication and customer service skills, with the ability to interact with associates at all levels and external customers.
• Ability to work in a fast-paced environment.
• Detail-oriented, organized, and able to prioritize and multitask.
• Good problem-solving and follow-up skills.
• Working knowledge of logistics operations.
• Proficiency in MS Office, including Excel and Word.
• Basic knowledge of DOT regulations and familiarity with transportation systems.

Nice To Haves

• Associate's degree in Business Administration, or college coursework in Business Administration, Supply Chain, or another related area.
• Cadec experience.

Responsibilities

• Dispatch driver schedules and routes for load pickups and deliveries, coordinating with customers and warehouse operations.
• Follow up on, respond to, and resolve route-planning or delivery-timing issues, working with Transportation Supervisors as appropriate.
• Maintain and update department dispatch and communication logs or software according to department procedures.
• Keep driver instructions accurate and current, including equipment, truck or trailer, delivery location, pickup or delivery time, and documentation procedures.
• Review, verify, and process driver delivery paperwork.
• Ensure adherence to company safety and sanitation policies and procedures and DOT rules and regulations.
• Develop and maintain good working relationships with customers and drivers.
• May coordinate delivery changes, monitor on-board computers, log reports and maintenance schedules, and submit necessary information to the payroll clerk.
• Work with the Transportation/Logistics team to schedule appointments and assist drivers with delivery appointment questions or issues.
• Perform additional responsibilities as assigned.

Benefits

• PTO and paid holidays.
• Healthcare coverage for single and family plans, eligible from the first day of the month following hire.
• 401(k) plan with employer match.
• Employer-paid life insurance.
• Employer-paid short-term and long-term disability.
• Paid parental leave after six months.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED