Fleet Dispatcher

Waste Connections • Grants Pass, OR

3d • $26 - $31 • Onsite

About The Position

Southern Oregon Sanitation (SOS) is seeking a dependable, detail-oriented, and highly organized Dispatcher to coordinate daily dispatching activities for its trucking, hauling, and sweeping operations. The Dispatcher serves as a communication link between drivers, driver supervisors, customers, and office staff. The role coordinates routes and work orders, answers scheduling and routing questions, maintains accurate dispatch records, and helps ensure customer service needs are addressed efficiently. The Dispatcher works closely with their direct supervisor and driver supervisors to manage day-to-day dispatching needs.

This is an in-person office position in Grants Pass, Oregon. The schedule is Monday through Friday, either 6:30 a.m. to 2:30 p.m. or 7:00 a.m. to 3:30 p.m., with the ability to work weekends if needed. Starting pay is $26.05–$30.65 per hour, depending on experience.

Requirements

• Pass the company background check.
• At least 1 year of customer service experience.
• Experience using transportation management or dispatching software.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced work environment.
• Ability to communicate professionally with customers, drivers, supervisors, and coworkers.
• Ability to sit for long periods of time.
• Ability to operate office equipment, including a phone, calculator, computer, printer, and radio, and to use related hardware and software.

Nice To Haves

• 1–2 years of previous dispatching, transportation, trucking, hauling, logistics, or related work experience.

Responsibilities

• Answer driver radio communications about routing, accounts, services, and work orders.
• Respond to incoming and outgoing questions about roll-off scheduling and interact with customers.
• Dispatch work orders for route and delivery drivers the night before.
• Confirm work orders are assigned to the correct driver and scheduled for the correct day.
• Send route packages the night before and confirm the correct service week is sent to MobilePak.
• Work with driver supervisors to update route costing.
• Complete note batch entries each morning.
• Review and update route issues identified through the note batch, and communicate when customer follow-up is needed.
• Complete and maintain the daily driver log.
• Transfer serial numbers between customer accounts and internal depots as needed.
• Process the scrapping of serial numbers.
• Confirm work orders are charged correctly.
• Review work orders for accuracy and productivity.
• Communicate scheduling changes, service issues, and other dispatch-related information to drivers, supervisors, customers, and office staff.
• Assist with daily routing and scheduling adjustments as operational needs arise.
• Maintain accurate and organized dispatch records and documentation.
• Perform other related duties as assigned.

Benefits

• Paid time off.
• Medical, dental, and vision coverage.
• FSA/HSA.
• Supplemental voluntary plans.
• Wellness programs.
• Online discounts.
• 401(k) with a 5% company match and no vesting period.
• Company-paid life insurance.
• Growth opportunities, with promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed