Dispatcher at Star Fleet Trucking Inc.

Champion Homes • Middlebury, IN

2d • $47,000

About The Position

Schedules and coordinates shipments with owner operators. The dispatcher communicates with factories, dealers, and owner operators to establish shipment schedules; enters units ready for dispatch into the system; and compiles lists of available owner operators and trips. The position assigns vehicles based on factors such as length, trip purpose, freight or passenger requirements, and user preference. It also issues keys, record sheets, and credentials to drivers and coordinates with owner operators to locate or expedite missing, misrouted, delayed, or damaged merchandise.

The dispatcher must be available after normal business hours to respond promptly to phone calls, text messages, and emails. Duties include calling drivers to dispatch loads, answering driver questions, printing dispatch documents, assembling shipment packets, and obtaining any required permits. Other projects assigned by the terminal manager may include yard inventory, soliciting freight from customers, entering claims into McLeod, gathering shipment paperwork, ordering permits, and processing order-crossing paperwork.

Requirements

• High school degree or GED, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Proficiency in Microsoft Office, Word, Excel, and internet software, with the ability to adapt to new software.
• Treat people with respect, keep commitments, work with integrity and ethically, and uphold organizational values.
• Communicate clearly and persuasively, listen and seek clarification, respond well to questions, write clearly and informatively, edit for spelling and grammar, adapt writing style to the audience, present numerical data effectively, and read and interpret written information.
• Adapt to changes in the work environment, manage competing demands, adjust approach to fit the situation, and handle frequent changes, delays, or unexpected events.
• Solve problems in a timely manner, individually and in groups.
• Observe safety and security procedures, report potentially unsafe conditions and safety or security issues to upper management, and use equipment and materials properly.
• Frequently use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally stand, walk, sit, climb or balance, stoop, kneel, or crouch, and lift or move up to 10 pounds.
• Have close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

• Communicate with factories, dealers, and owner operators to set shipment schedules.
• Enter units ready for dispatch into the system and compile lists of available owner operators and trips.
• Assign vehicles based on factors such as length, trip purpose, freight or passenger requirements, and user preference.
• Issue keys, record sheets, and credentials to drivers.
• Coordinate with owner operators to expedite or locate missing, misrouted, delayed, or damaged merchandise.
• Remain available after normal business hours for urgent phone calls, text messages, and emails.
• Call drivers to dispatch loads, take calls from drivers, and answer their questions.
• Print dispatch documents, assemble shipment packets, and include required permits and paperwork.
• Complete other projects assigned by the terminal manager, including yard inventory, asking customers for freight, entering claims into McLeod, gathering shipment paperwork, ordering permits, and processing order-crossing paperwork.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED