Experienced Fleet Dispatcher

C&S Wholesale Grocers•North Houston, TX

6d•Onsite

About The Position

The Fleet Dispatcher reviews routing and scheduling plans to ensure assignments are covered, dispatches routes, and communicates information and instructions to drivers. The role works with the team to arrange coverage for uncovered loads, communicates transportation operations updates, and updates customer portals and dispatch systems as needed. The dispatcher engages with drivers, supports site leadership in creating a strong work environment, escalates issues to management, and offers possible solutions. When drivers return, the dispatcher debriefs them, reviews paperwork, and makes necessary system updates. The role also answers calls professionally, troubleshoots and escalates concerns, completes daily safety observations, and helps ensure drivers comply with DOT Hours of Service regulations. The position is office-based, with evening or night scheduling and days to be determined through a bidding process. No travel is required.

Requirements

2–5 years of experience.
Experience in a high-paced and dynamic environment.
Ability to multitask.
Interpersonal skills.
Written and oral communication skills.
Telephone etiquette.
General computing ability.
Knowledge of OSHA and DOT regulations.
High school diploma in General Studies.

Nice To Haves

Dispatching experience.
CDL.
Bilingual English/Spanish.

Responsibilities

Review routing and scheduling plans for the shift to ensure all assignments are covered.
Dispatch routes and relay information, instructions, and messages to drivers.
Ensure drivers have what they need to be successful.
Develop coverage plans with the team for uncovered loads and communicate those plans.
Communicate daily transportation operations information, including delivery plan changes, missing product, hours-of-service issues, and safety incidents.
Update customer portals when applicable.
Engage with the driver workforce and help site leadership create a best-in-class work environment.
Escalate issues promptly to management and offer solutions.
Update the dispatch system to ensure information is accurate.
Debrief drivers when they return, review paperwork, and make system updates as needed.
Answer phones professionally, troubleshoot issues, and escalate when necessary.
Complete daily safety observations to ensure transportation associates use preferred work practices.
Ensure drivers comply with DOT regulations regarding Hours of Service.

Benefits

Paid training.
Benefits available from day one, including medical, dental, and vision coverage.
Company-matched 401(k).
Weekly pay.
Paid time off and holiday pay.
In certain locations, $100 toward the purchase of safety shoes.
Career progression opportunities.
Tuition reimbursement.
Employee Health & Wellness program.
Employee discounts and purchasing programs.
Employee Assistance Program.