Rental Fleet Coordinator / Dispatcher
About The Position
Pape’ Material Handling is seeking a highly motivated Rental Fleet Coordinator / Dispatcher for its Southern California region. This dynamic, multi-faceted role is the primary point of contact for rental customers and supports a positive customer experience. The coordinator manages rental, service, and sales inquiries received by phone and from walk-in customers, processes customer orders accurately and efficiently, and records daily activity to support timely follow-up. The role also assists the dispatcher by generating logistics tickets in the rental system and providing transportation quotes. When the dispatcher is absent, duties include dispatching transport trucks, ordering transport permits, updating the tracking system with transport status, uploading completed shippers, and handling daily transportation billing. The position suits someone who is detail-oriented, comfortable working at a fast pace, customer-focused, and able to work well on a team.
Requirements
- Excellent computer skills, including Word, Excel, and Outlook, and the ability to learn internal computer systems.
- Excellent communication and customer relations skills.
- Extensive knowledge of the rental equipment industry.
- Knowledge of logistics.
- Ability to thrive in a team environment.
- Ability to work at a fast pace and maintain attention to detail.
- Successful completion of a pre-employment drug test.
Responsibilities
- Serve as the primary customer contact for equipment rentals.
- Manage inbound rental, service, and sales business by phone and in person.
- Provide outstanding customer service.
- Process customer orders accurately and efficiently.
- Record daily activity in detail to ensure timely follow-up on future customer requests.
- Assist the dispatcher by generating logistics tickets in the rental system.
- Provide transportation quotes.
- In the dispatcher’s absence, dispatch transport trucks and order transport permits.
- Update the tracking system with transport status and upload completed shippers.
- Handle daily transportation billing.
Benefits
- Competitive compensation based on skills, training, and experience.
- 401(k) and Roth 401(k) retirement plans with company match.
- Medical, dental, vision, and prescription insurance.
- Flexible spending accounts.
- Life insurance.
- Short- and long-term disability insurance.
- Employee Assistance Program.
- Online and instructor-led training.
- Tuition reimbursement for training programs.
- Vacation, sick leave, and paid holidays.
- Advancement opportunities, including promotion from within.
- Training, mentoring, and continued learning.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
