Truck Fleet Dispatcher (Nights)

SpartanNash • Norfolk, VA

13d • Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that distributes grocery and household goods through a global supply chain network. The Truck Fleet Dispatcher is responsible for dispatching driver schedules and routes and coordinating with customers and warehouse operations to support accurate, timely, efficient operations and a high level of customer service. The position is located at 1133 Kingwood Avenue, Norfolk, Virginia 23502, and pays $19.00–$25.00 depending on experience.

The dispatcher manages dispatch communications and records, follows up on route-planning and delivery-timing issues, and ensures drivers have accurate, current delivery and pickup instructions. The role also includes reviewing driver paperwork, supporting delivery appointment coordination, and ensuring compliance with company safety and sanitation policies and DOT regulations. Additional responsibilities may be assigned as needed.

The position involves a typical office environment, with frequent sitting, standing, and walking and the possibility of lifting or moving up to 20 pounds. Exposure to outside weather is rare. Temperatures may vary in certain work areas, and noise is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

Requirements

• High school diploma or GED.
• Two years of logistics or transportation experience.
• Basic knowledge of dispatch operations.
• Good written and verbal communication and customer service skills, including the ability to interact with associates at all levels and external customers.
• Ability to work in a fast-paced environment.
• Detail-oriented, organized, and able to prioritize and multitask.
• Good problem-solving and follow-up skills.
• Working knowledge of logistics operations.
• Proficiency in Microsoft Office, including Excel and Word.
• Basic knowledge of DOT regulations and familiarity with transportation systems.
• May be required to lift or move 20 pounds; frequently required to sit, stand, and walk.

Nice To Haves

• Associate's degree in Business Administration, or college coursework in Business Administration, Supply Chain, or another related area (preferred).
• Cadec experience preferred.

Responsibilities

• Dispatch driver schedules and routes for load pickups and deliveries, coordinating with customers and warehouse operations.
• Follow up on and resolve route-planning or delivery-timing issues, working with Transportation Supervisors as appropriate.
• Maintain and update the department dispatch and communication log or software according to department procedures.
• Keep dispatch information accurate and current so drivers understand equipment, locations, pickup and delivery times, and documentation procedures.
• Review, verify, and process driver delivery paperwork.
• Ensure adherence to company safety and sanitation policies and procedures and DOT rules and regulations.
• Develop and maintain good working relationships with customers and drivers.
• May coordinate delivery changes, monitor on-board computers, log reports, and maintenance schedules, and submit necessary information to the payroll clerk.
• Work with the Transportation/Logistics team to schedule appointments and assist drivers with delivery appointment questions or issues.
• Perform additional responsibilities as assigned.

Benefits

• PTO and paid holidays.
• Healthcare coverage for individuals and families, eligible beginning the first of the month following date of hire.
• 401(k) plan with employer match.
• Employer-paid life insurance.
• Employer-paid short-term and long-term disability.
• Paid parental leave after six months.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED