Dispatcher, Shuttle Operations

Metropolis Technologies•West Lafayette, IN

About The Position

The Dispatcher, Shuttle Operations supports safe and proper shuttle operations through scheduling, employee communication, and shift management. The position schedules vehicles and drivers for fixed-route service and may cover open shifts on short notice. It also supports customers and employees, reports safety and policy concerns, helps facilitate driver meetings and training, and assists Facility Managers as needed. The role requires a high school degree or equivalent, a valid state-issued driver’s license with an acceptable driving record, and the ability to communicate effectively in English. Prior experience with shuttle or dispatched transportation operations, scheduling, or employee management is preferred.

Requirements

High school degree or equivalent.
Valid state-issued driver’s license with a current address and acceptable driving record.
Ability to read, comprehend, write, speak, and communicate job-related information in English.
Ability to write simple correspondence and present information effectively in one-on-one and group situations.
Ability to add and subtract and understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours.
Maintain a neat, clean appearance and wear the complete uniform at all times.
Regularly change between sitting and standing and use a phone or two-way radio.
Availability for second shift, third shift, and/or weekends may be required depending on location needs.

Nice To Haves

Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, or employee management.

Responsibilities

Support safe, proper shuttle operations through scheduling, employee communication, and shift management.
Schedule vehicles and drivers for fixed-route service and cover open shifts on short notice when necessary.
Be at work every scheduled day, on time and in uniform.
Courteously assist customers and employees by answering questions and, when needed, directing customers to the Facility Manager.
Report known accidents, observed or suspected violations of Company policy, safety hazards, and unusual occurrences to the Facility Manager.
Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures.
Maintain thorough knowledge of field operations and the major streets, landmarks, and freeways in the service area.
Assist Facility Managers with other duties as needed.