Airport Operations Dispatcher

City of Lubbock•5401 N. MLK Lubbock, TX

8d•Onsite

About The Position

Dispatches police officers to respond to alarms and incidents requiring police attention at Lubbock Preston Smith International Airport’s centralized Airport Operations Communications Center. The position is responsible for security system management, emergency communications, and coordination of emergency and operational situations that occur at or impact airport operations. The dispatcher operates the airport’s centralized communications center, monitors and operates computer, communications, and security systems, and coordinates day-to-day airport activities through the 24-hour Communications Center. The role serves as the first point of contact for airport communications and as the central coordination and communications center during airfield emergencies. It also supports airport personnel and agencies, provides information and call routing for the public, maintains records, and performs related administrative and operational duties.

Requirements

High school diploma or equivalent, plus one year of customer service or related experience; or a combination of relevant education and experience that provides the required knowledge and abilities.
TCOLE Telecommunications License preferred, or ability to obtain it within one year of employment.
Knowledge of basic telephone techniques and public relations.
Knowledge of pertinent FAA and TSA requirements, local laws, and ordinances.
Ability to establish and maintain effective working relationships with City staff and the general public.
Ability to apply departmental procedures and policies related to appropriate responses and emergencies.
Ability to use computer formats and codes to access, manipulate, and relay information.
Ability to use communication office procedures, practices, equipment, radio-transmitting procedures, and basic alarm systems.
Ability to maintain accurate records and logs and use a personal computer and associated software.
Ability to communicate clearly and effectively and remain calm in emergency situations.
Ability to work any shift, holidays, and mandatory overtime.
Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Disqualifying conditions include felony convictions, felony deferred adjudication, Class A or B misdemeanor deferred adjudication, Class B misdemeanor convictions, an open arrest for any criminal offense, and family violence convictions.
Must pass a federal security background investigation to acquire and maintain Department of Homeland Security/Transportation Security Administration (TSA)-mandated airport security identification and access control media.
Must pass a TSA Security Threat Assessment.
Must pass airport security training as required by TSA regulations.
Physical requirements include continuously sitting during the shift; frequently lifting up to 10 pounds and occasionally lifting up to 25 pounds; flexing the upper trunk forward at the waist and partially flexing at the knees; pushing and pulling objects; continuously rotating the upper trunk while sitting or standing; and placing the arms above, at, or below shoulder height.

Nice To Haves

Completion of two years of college coursework.
Experience providing emergency dispatch services.
TCOLE Telecommunications License.

Responsibilities

Operate the centralized communications center and multiple computer systems for emergency and non-emergency situations involving Airport Police, other law enforcement agencies, Operations Agents, Building Maintenance, Custodial Services, Electronic Technicians, and Airport Rescue and Fire Fighting (ARFF).
Operate and monitor communications and security systems, including two-way radio and voice communication consoles, fire alarm systems, runway surface sensor systems, and closed-circuit television (CCTV) systems.
Coordinate day-to-day airport activities through the 24-hour Communications Center and serve as the first point of contact for communications involving airport agencies, the Air Traffic Control Tower, emergency response organizations, and the general public.
Serve as the central airport coordination and communications center during airfield emergencies.
Maintain accurate and complete log entries and manual records of airport events and activities.
Communicate effectively and concisely, including under stressful or emergency conditions.
Answer the airport’s main telephone line, provide basic information to the traveling public, and route calls to appropriate individuals and divisions.
Dispatch airport personnel, including Police, Operations, and Maintenance, by radio or telephone; assign tasks and document pertinent details such as time, location, and disposition.
Provide customer service to the public, airport tenants, and other agencies.
Perform terminal paging requests and relay emergency information according to established procedures.
Provide data-entry and recordkeeping support associated with fingerprinting, security badging, security audits, vehicle permits, and key issuance.
Maintain active records of severe weather notifications and other airport-originated communications.
Assist Airport Operations Agents as necessary.
Perform other duties as assigned.