Wheelchair Dispatcher - HOU Airport

PrimeFlight Aviation Services•Houston, TX

4d•Onsite

About The Position

The Wheelchair Dispatcher coordinates and manages the deployment of wheelchair services throughout the airport. The role schedules and dispatches wheelchair attendants to assist passengers with mobility challenges, while monitoring flight schedules, passenger needs, attendant availability, and equipment to optimize resource distribution and response times. The dispatcher communicates with airport staff, attendants, and passengers to support a smooth service experience; ensures compliance with ADA guidelines and airport regulations; monitors service quality; and helps maintain wheelchair equipment and improve service procedures. The position is based at HOU Airport. Team members must be flexible to work various shifts, including nights, weekends, and holidays.

Requirements

Must be at least 18 years old.
Must be eligible to work in the United States.
Must communicate effectively in English in reading, writing, and speaking.
At least 1 year of wheelchair experience.
Ability to access and interpret information in print and electronically, including using iPads/tablets, computers, and mobile devices.
Ability to communicate effectively with colleagues and clients in person and electronically.
Eligibility to acquire required credentials and clearances, such as FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials, as applicable.
Flexibility to work various shifts, including nights, weekends, and holidays.
Ability to lift up to 70 pounds.
Ability to stand and walk for prolonged periods in an indoor or outdoor environment, as applicable.
May need to reach with arms, grasp with hands, push, pull, bend, stretch, squat, and kneel.
Ability to hear and respond to spoken voices and audible alarms, including in moderate and sometimes high noise levels.
May perform repetitive motions involving the arms, wrists, hands, and/or fingers.
Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Coordinate the dispatch of wheelchair services throughout airport terminals.
Respond promptly to requests for wheelchair assistance from airline personnel and passengers.
Schedule and route wheelchair attendants to maximize efficiency.
Track the availability and location of wheelchairs and mobility equipment.
Communicate with airport staff, including gate agents and customer service representatives.
Ensure compliance with ADA guidelines and airport regulations.
Provide training and guidance to wheelchair attendants on proper handling and safety protocols.
Monitor service quality and passenger satisfaction regarding wheelchair assistance.
Handle passenger inquiries and concerns related to wheelchair services.
Maintain records and logs of wheelchair dispatches and assistance provided.
Collaborate with airport security and medical teams in emergencies.
Oversee the maintenance and readiness of wheelchair equipment.
Develop and implement procedures to improve service delivery and response times.
Liaise with airline and airport personnel to streamline wheelchair service operations.
Prepare reports on service metrics, challenges, and improvements for management review.
Exemplify PrimeFlight customer service and safety standards.
Perform additional duties as assigned by management.