Operations Dispatcher

Sherwin-Williams • Cleveland, OH

6d • $62,256 - $77,641

About The Position

The National Fleet Dispatcher oversees daily dispatch operations for CTS National Corporation, supporting a fleet that generates more than $35 million in annual revenue. The role oversees Owner-Operators, coordinates service needs with sites, supports safety compliance, and drives process improvements, asset management, and cost-saving initiatives to ensure efficient fleet operations. The position involves 5% travel and is scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m.; work may include evenings and/or weekends. Duties involve contact with employees and access to confidential or proprietary information and other valuable items. The Company has determined that a criminal-history review is necessary to protect its business, operations, reputation, staff, and business relationships.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• At least one year of work experience in transportation, logistics, and/or delivery.

Nice To Haves

• A bachelor's degree or higher, or at least one year of logistics experience.
• At least one year of experience with FMCSA regulations and compliance standards.
• At least one year of experience with fleet management systems and payroll tools.
• At least one year of experience with On-Base and TLT.

Responsibilities

• Dispatch and assign loads based on service needs and freight availability.
• Coordinate inbound and outbound shipments across more than 120 facilities, including raw-material vendors, warehouses, plants, stores, and bulk latex manufacturers, for 140 Owner-Operator drivers.
• Manage service issues such as load refusals, reassignment, rerouting, and stop-offs.
• Monitor driver locations and hours and ensure adherence to FMCSA regulations.
• Serve as the primary contact for safety and accident reporting and ensure appropriate procedures are followed.
• Provide ETAs and manage shipment tracking to prevent service disruptions.
• Act as a primary contact for internal sites and external vendors to support communication, collaboration, and operational goals.
• Build and maintain relationships with drivers, support them with guidance and timely updates, and address concerns promptly.
• Partner with site managers and logistics teams to coordinate service needs, resolve challenges, and identify operational improvements.
• Communicate with vendors and customers to set clear expectations, provide timely updates, and support service delivery.
• Conduct regular check-ins with drivers and sites, gather feedback, and implement process and procedure improvements.
• Promote customer-focused, professional interactions.
• Support onboarding and training of new drivers on company expectations, compliance requirements, and operating procedures.
• Assist with lead generation by contacting new leads and partnering with talent acquisition to recruit and hire Owner-Operators.
• Oversee daily tracking and operation of more than 200 dry vans, 60 or more bulk tanks, tractor and trailer rentals, and Samsara telematics units.
• Maintain accurate trailer tracking and maintenance schedules to improve fleet efficiency and minimize downtime.
• Monitor and approve driver expenditures for maintenance costs, including inspections, tires, and repairs.
• Work with vendors to optimize equipment utilization and reduce expenses.
• Implement strategies to extend asset lifecycles and improve fleet performance.

Benefits

• The company describes a wide range of benefits, including retirement, health care, well-being, and commuter-related offerings; specific eligibility and benefits are available through its benefits site.
• The company describes rewards and benefits intended to support health and well-being, along with flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed