Security Operations Dispatcher I

Texas Children's Hospital • Austin, TX

7h

About The Position

The Security Operations Dispatcher I coordinates security operations and facility service calls to help maintain a safe environment and keep facility services running smoothly. The role monitors building and security systems, responds to alarms and emergencies, and dispatches personnel to address incidents and service requests. The dispatcher also documents work orders and incidents, coordinates with departments and outside emergency services, and supports scheduled maintenance and equipment checks.

Requirements

• High school diploma or equivalent.
• Two years of related dispatch experience, or two years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls experience.

Nice To Haves

• TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement (TCOLE).
• Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field.

Responsibilities

• Monitor building and security systems, including fire protection, medical air/gas, refrigeration, pneumatic tube, utilities, access control, surveillance, burglar, infant abduction, and duress alarms.
• Respond promptly to alarms, incidents, emergencies, and incoming communications according to policies and regulatory requirements.
• Serve as the central point of contact for security and facility issues and coordinate responses with appropriate departments.
• Dispatch security and maintenance personnel to incidents, service requests, and repairs.
• Process work orders in the computerized maintenance management system (CMMS) and accurately document requested services, incidents, and actions taken.
• Communicate with law enforcement, fire, and medical emergency services as needed, and keep leadership informed during critical incidents.
• Coordinate scheduled maintenance and repairs with vendors and contractors.
• Check equipment functionality at the beginning of and throughout each shift, and report issues to management.
• Participate in required training to maintain dispatching skills and knowledge of security and facility operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED