Security Operations Dispatcher I

Texas Children's Medical Center•Houston, TX

About The Position

The Security Operations Dispatcher I coordinates security operations and facility service calls to help maintain a safe environment and keep facility services running smoothly. The role monitors building and security systems, responds to alarms and emergencies, and dispatches personnel to address service requests. The position is guided by the company’s HEART values: Humility, Excellence, Accountability, Respect, and Trust.

Requirements

High school diploma or equivalent.
Two years of related dispatch experience, or two years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls experience.

Nice To Haves

Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field.
TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement.

Responsibilities

Monitor and respond to automated building system alarms in accordance with departmental and hospital policies.
Monitor fire protection, medical air/gas, refrigeration, pneumatic tube, and utility systems to support operational and environmental safety.
Respond to system alarms by identifying the source of problems, making required online adjustments, and/or providing technicians with information needed to resolve problems.
Monitor access control, burglar alarm, infant abduction, and duress alarm systems.
Document readings, alarms, and failures according to departmental policies.
Process and dispatch demand work orders.
Document the resolution status of demand and preventive maintenance work orders.
Monitor daily operational logs and equipment systems, as well as Public Safety announcements.
Demonstrate ownership of responsibilities in the assigned area and other designated areas.
Demonstrate accountability for customer service and professional behavior through personal work ethic, teamwork, and effective communication skills.