Security Operations Dispatcher I

Texas Children's Hospital•Houston, TX

13h•Onsite

About The Position

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As the Security Operations Dispatcher I you’ll coordinate security operations and facility service calls to help maintain a safe environment and keep facility services running smoothly. You’ll monitor building and security systems, respond to alarms and emergencies, and dispatches personnel to address service requests.

Requirements

High school diploma or equivalent required
2 years of related dispatch experience OR 2 years of security, military, TCOLE Telecommunicator, police, or facilities experience, including mechanical, electrical, or controls, required

Nice To Haves

Prior hospital experience with additional education or experience in security, facilities service coordination, or a related field preferred
TOL-Telecommunications Operator License from the Texas Commission on Law Enforcement preferred

Responsibilities

Monitors and responds to automated building system alarms in accordance with departmental and hospital policies.
Monitors automated building systems to include fire protection, medical air/gas, refrigeration, pneumatic tube, and utility systems to ensure operational and environmental safety.
Responds appropriately to system alarms by identifying source of problem, performing required online adjustments, and/or providing technicians with appropriate information to resolve problems.
Monitors access control, burglar alarm, infant abduction, and duress alarm systems.
Document readings, alarms, and failures according to departmental policies.
Processes and dispatches demand work orders.
Documents resolution status of demand and preventive maintenance work orders.
Monitors daily operational logs and systems of equipment and Public Safety announcements.
Demonstrates ownership for responsibilities in assigned area and other designated areas.
Demonstrates accountability for customer service and professional behavior through personal work ethic, teamwork, and effective communication skills.