Operations Dispatcher

Sherwin-Williams•Cleveland, OH

About The Position

The National Fleet Dispatcher oversees daily dispatch operations and related tasks for CTS National Corporation, supporting a fleet that generates more than $35 million in annual revenue. The role coordinates Owner-Operators and service needs across more than 120 facilities, while supporting the efficient operation of the CTS National fleet. It also contributes to safety compliance, asset management, and cost-saving and process-improvement initiatives. The position involves 5% travel and is scheduled Monday through Friday, 7:30 AM to 4:00 PM; work may include evenings and/or weekends. Duties involve contact with employees and access to confidential or proprietary information, and the company states that it conducts criminal-history reviews for this role.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
At least one year of work experience in transportation, logistics, and/or delivery.

Nice To Haves

A bachelor's degree or higher, or at least one year of logistics experience.
At least one year of experience with FMCSA regulations and compliance standards.
At least one year of experience with fleet management systems and payroll tools.
At least one year of experience with On-Base and TLT.

Responsibilities

Dispatch and assign loads according to service needs and freight availability.
Coordinate inbound and outbound shipments across more than 120 facilities for 140 Owner-Operator drivers.
Manage service issues, including load refusals, reassignment, rerouting, and stop-offs.
Monitor driver locations and hours, and ensure adherence to FMCSA regulations.
Serve as the primary contact for safety and accident reporting and ensure proper procedures are followed.
Provide ETAs and manage shipment tracking to prevent service disruptions.
Serve as a primary contact for internal sites and external vendors, supporting communication and collaboration.
Build relationships with drivers, provide support and updates, and address driver concerns promptly.
Partner with site managers and logistics teams to coordinate service needs, address challenges, and identify operational improvements.
Communicate with vendors and customers to set expectations and provide timely updates.
Conduct regular check-ins with drivers and sites, gather feedback, and implement process improvements.
Promote professional, customer-focused communications.
Support onboarding and training of new drivers on company expectations, compliance, and operational procedures.
Assist with lead generation by contacting new leads and partnering with talent acquisition to recruit and hire Owner-Operators.
Track trailers and manage fleet assets, including more than 200 dry vans, more than 60 bulk tanks, tractor and trailer rentals, and Samsara telematics units.
Maintain accurate trailer tracking and maintenance schedules to maximize efficiency and minimize downtime.
Monitor and approve driver expenditures for maintenance-related costs, including inspections, tires, and repairs.
Work with vendors to optimize equipment utilization and reduce expenses.
Implement strategies to extend asset lifecycles and improve fleet performance.