Dispatcher, Shuttle Operations

SP Plus•West Lafayette, IN

About The Position

The Dispatcher supports safe and proper shuttle operations through scheduling, employee communication, and shift management. The role schedules vehicles and drivers for fixed-route service and may cover open shifts on short notice. The Dispatcher assists customers and employees, reports accidents, suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager, and supports driver meetings, training, and updates to operating procedures. The position also requires familiarity with field operations and the streets, landmarks, and freeways in the service area.

Requirements

High school degree or equivalent.
Ability to use basic office equipment, including a phone and fax, and working knowledge of Microsoft Word and Excel.
Valid state-issued driver's license with a current address and an acceptable driving record; must maintain the license.
Ability to read, comprehend, write, speak, and communicate job-related information in English; write simple correspondence; and present information effectively in one-on-one and group settings.
Ability to add and subtract and understand and adhere to Hours of Service regulations, including frequent quarter-hour calculations.
Ability to maintain a neat, clean appearance and wear a complete uniform at all times.
Ability to change frequently between sitting and standing and use a phone or two-way radio.
Availability for variable shift requirements; where applicable, second shift, third shift, and/or weekends may be required.

Nice To Haves

Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, or employee management.

Responsibilities

Schedule vehicles and drivers for fixed-route shuttle service.
Cover open shifts on short notice when necessary.
Be present for every scheduled workday, on time and in uniform.
Courteously answer questions from customers and employees, and direct customers to the Facility Manager when further assistance is needed.
Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary.
Maintain thorough knowledge of field operations and major streets, landmarks, and freeways in the service area.
Assist Facility Managers with other duties as needed.