Shuttle Driver/Dispatcher

Holiday Inn Club Vacations•Kissimmee, FL

About The Position

The Shuttle Driver safely transports guests, owners, and team members to designated destinations while providing exceptional guest service. The role also supports transportation operations through luggage and guest assistance, Bellperson duties, and Dispatcher responsibilities as assigned.

Requirements

A valid driver’s license and a minimum of three years of driving experience.
Must be at least 21 years of age.
Must meet company motor vehicle policy standards.
Strong knowledge of the Orlando area, attractions, and local activities.
Excellent verbal communication and customer service skills.
Ability to repeatedly lift 50–75 lbs. as needed.
Comfortable working outdoors in various weather conditions.

Nice To Haves

Previous shuttle, van, or bus driving and/or bell services experience.
A Commercial Driver’s License (CDL) with passenger endorsement.
Multilingual ability.

Responsibilities

Safely transport guests, owners, and team members while providing exceptional customer service.
Operate company vehicles in compliance with safety standards, traffic laws, and company policies.
Assist with passenger boarding and luggage handling.
Support Bellperson duties as needed, including greeting guests, assisting with luggage, providing resort information and wayfinding, and maintaining a welcoming arrival area.
Coordinate transportation requests using company systems, communicate with drivers and guests, monitor schedules, and support Dispatcher functions as needed.
Perform vehicle inspections, maintain vehicle cleanliness, report maintenance concerns, and follow safety, transportation, and company requirements.
Complete required documentation and training, and perform other duties as assigned to support department operations and the guest experience.