Dispatcher

RBGlobal•Aurora, CO

20d

About The Position

The Dispatcher manages towing resources to keep vehicle pickups and deliveries running smoothly and optimize branch productivity. The role provides outstanding customer service to towing partners and coordinates capacity and resource demands. Dispatch plays a crucial part in the organization's business and branch growth.

Requirements

At least 2 years of customer service experience.
At least 1 year of direct dispatch experience.

Responsibilities

Direct activities related to towing operations and on-time performance goals.
Manage tow truck resources and assign work efficiently to optimize tower productivity.
Plan future-day resource requirements and coordinate with towers to arrange required truck resources.
Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
Monitor transportation costs and identify opportunities for cost savings.
Recruit new towers to build towing networks with additional resources.
Provide drivers with necessary documentation for each pickup and delivery, including handling checks and cash as needed.
Monitor work in progress and make necessary adjustments to ensure timely performance.
Identify and escalate transportation-related issues or concerns to management.
Form a fundamental relationship with the IAA Transportation team.
Establish and maintain positive working relationships with tow drivers.
Review and analyze reports on transportation activity, including time-performance metrics.
Comply with safety guidelines and company policies and procedures.
Perform other duties as assigned.