DISPATCHER

MDM Group Marriotts•Miami, FL

20d

About The Position

The Dispatcher answers and directs incoming phone calls courteously and efficiently to support guest satisfaction. The role dispatches internal and external housekeeping needs to departmental staff, produces daily assignments, monitors and updates room statuses in the hotel property management system, completes paperwork and administrative duties, and reports or resolves service discrepancies where possible. The Dispatcher also reports safety, security, maintenance, and equipment issues to the appropriate manager or supervisor. The position supports laundry operations by controlling load size and specifying load content to conserve water and chemicals, monitoring the condition and cleanliness of laundry and dry-cleaning machinery, identifying stained or damaged linen, selecting appropriate cleaning chemicals and protective equipment, removing floor debris after sorting, and replenishing supplies. The employee follows company policies and safety procedures, protects guest and coworker privacy, maintains a clean and professional appearance, welcomes guests, supports coworkers, and meets quality standards. Other reasonable duties may be requested by supervisors.

Requirements

No high school diploma or GED equivalent is required.
No related work experience is required.
No supervisory experience is required.
Ability to stand, sit, or walk for an extended period or for an entire work shift.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to follow company, department, safety, security, hazardous-material, and quality procedures.
Complete appropriate safety training and certifications to perform work tasks.

Responsibilities

Answer and direct incoming phone calls in a courteous and efficient manner.
Dispatch internal and external housekeeping needs to departmental staff.
Produce daily assignments.
Monitor and update room statuses in the hotel property management system.
Complete required paperwork and administrative duties.
Report service discrepancies to the appropriate manager or supervisor and resolve them where possible.
Report safety, security, maintenance, equipment, and other hazards or problems to the appropriate manager or supervisor.
Conserve water and chemicals by controlling laundry load size and accurately specifying load content.
Monitor the working condition and cleanliness of laundry and dry-cleaning machinery and equipment.
Identify stained or damaged linen and determine whether it should be repaired, rewashed, discarded, or reviewed by a supervisor or manager.
Select cleaning chemicals and personal protective equipment appropriate for surfaces and cleaning jobs, following OSHA regulations and corporate standards.
Remove debris from floors after each sorting and replenish laundry supplies throughout the work shift as needed.
Follow hazardous-material handling and disposal procedures, including use of Material Safety Data Sheets.
Follow safe operating and storage procedures for tools, equipment, and machines; use appropriate protective equipment and lifting procedures.
Report work-related accidents and injuries immediately.
Protect the privacy and security of guests and coworkers and protect company assets.
Maintain a clean, hygienic, and professional uniform, nametag, and personal appearance.
Welcome and acknowledge guests according to company standards, using their names when possible.
Support coworkers and treat them with dignity and respect.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.