Customer Service Representative Jobs

About The Position

Requirements

• Ability to perform the essential duties satisfactorily and safely.
• No specific education requirement.
• Three to six months of training or experience preferred, or an equivalent combination of education and experience.
• Completed safety and task training certifications.
• A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods, equipment, cleaning compounds, and chemicals, including their safe and efficient use.
• Ability to lift and/or move up to 35 pounds.
• Frequently required to sit and talk or listen.

Nice To Haves

• Bilingual skills.
• Forklift certification may be required.

Responsibilities

• Perform janitorial duties and all duties on the daily schedule.
• Operate motorized cleaning equipment and maintain its upkeep and care.
• Maintain the daily cleanliness of assigned areas and keep the work area clean.
• Report incidents and hazardous conditions to a supervisor.
• Comply with safety rules, policies, procedures, protocols, and company rules.
• Perform work assignments with other employees and complete repetitive tasks.
• Take direction and respond to supervision.
• Communicate professionally with leads, supervisors, coworkers, managers, and customers.
• Fill in during staff shortages and support the shift lead with punch-list items.
• Use proper personal protective equipment and maintain a professional appearance and conduct.
• Follow applicable reporting systems and understand the work environment.
• Understand customer service and customer satisfaction.

Benefits

• SBM offers comprehensive benefit packages; details are available on the company's careers website.