Lead Customer Service Representative

Circle K • Birmingham, AL

1d • Onsite

About The Position

Circle K is hiring a Lead Customer Service Representative for its Birmingham, Alabama store. The role involves delivering fast, friendly service in a busy retail environment and regularly leading shifts to gain entry-level management experience. The representative works throughout the store, inside and outside, to maintain store appearance and complete daily tasks with the team. Regular and predictable onsite attendance is required.

Requirements

• Ability to sell products and make suggestions to customers.
• Excellent customer care and communication skills, including friendly conversation.
• Ability to work at a quick pace while maintaining a positive attitude.
• Ability to work as part of a team to accomplish daily goals.
• Problem-solving ability and the capacity to think quickly.
• Ability to lead a team and provide entry-level employee supervision.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with the hands, requiring eye-hand coordination; may need to climb a ladder to store or retrieve materials or place and remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide customer care.
• Operate the register and cashier.
• Make purchase suggestions and sell products to customers.
• Work with the food program when needed.
• Lead shifts regularly and supervise employees at an entry level.
• Work in different areas of the store, inside and outside, to maintain store appearance and standards.
• Help provide fast and friendly service.
• Work with the team to accomplish daily tasks and goals.
• Maintain regular and predictable onsite attendance.

Benefits

• Medical, vision, dental, and life insurance.
• Short- and long-term disability coverage.
• Flexible schedules.
• Weekly pay.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.
• Fast career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED