Customer Service Representative Jobs

About The Position

Requirements

• High school diploma or equivalent required
• 1–3 years of customer service or related experience
• Strong communication skills (verbal and written)
• Excellent problem-solving and conflict-resolution abilities
• High attention to detail and accuracy in data entry
• Ability to multitask in a fast-paced environment

Nice To Haves

• associate or bachelor’s degree preferred
• manufacturing or distribution environment preferred
• Proficiency in Microsoft Office and ERP/CRM systems (preferred)

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and/or other communication channels
• Process customer orders accurately and in a timely manner
• Provide order status updates, shipping information, and product details
• Resolve customer issues, complaints, and service concerns with professionalism and urgency
• Coordinate with internal teams (sales, production, shipping, and logistics) to ensure customer needs are met
• Maintain accurate customer records, order data, and communication logs in the system
• Identify and escalate complex issues when necessary
• Support continuous improvement efforts in customer service processes
• Ensure adherence to company policies, procedures, and service standards