Customer Service Representative - Hillsdale Shopping Center

Nordstrom • San Mateo, CA

1d • Onsite

About The Position

The Customer Service Representative is at the heart of the Nordstrom customer experience, providing friendly service, resolving returns, supporting order pickup, accurately processing transactions, and helping train new employees on the register. The role involves owning customer interactions from start to finish, building trust with customers and teammates, and contributing to a positive team environment. Hours vary based on business needs, including evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
• Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Deliver friendly service by understanding customer needs and owning interactions from start to finish, including returns, exchanges, and order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect customer information through education, compliance, and resolution of issues.
• Promote Nordstrom Loyalty and new tools, software, and services that enhance the customer and employee experience.
• Train and provide POS/register guidance to support new-hire onboarding.

Benefits

• Medical, vision, and dental benefits
• Retirement benefits
• Paid time away
• Life insurance and disability benefits
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Potential eligibility for performance-based incentives or bonuses
• 401(k)
• Paid time off accruals
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed