Seasonal Customer Service Representative - Cherry Creek Shopping Center

Nordstrom•Denver, CO

20h

About The Position

The Seasonal Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup, accurately processing transactions, and helping train new employees on the register. The role involves owning customer interactions from start to finish, resolving concerns with empathy and sound judgment, and building positive relationships with customers and teammates. It also supports inventory accuracy, protects customer information, and promotes Nordstrom programs, tools, software, and services. Hours vary based on business needs, including evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to train and deliver POS/register training to support onboarding of new hires.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Understand customer needs and provide friendly service, owning interactions from start to finish.
Resolve returns, exchanges, customer concerns, and order or pickup inquiries.
Process transactions and ticketing accurately using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect the security and privacy of customer information through education, compliance, and issue resolution.
Promote the Nordstrom Loyalty program and tools, software, and services that enhance customer and employee experiences.
Train and provide POS/register guidance to support onboarding of new hires.