Asset Protection - Agent - Cherry Creek Shopping Center

Nordstrom•Denver, CO

9d•$27 - $28

About The Position

The Asset Protection team keeps customers, employees, and brands safe; partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies; and protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft. The team’s strategies focus on protecting people, protecting physical spaces and merchandise, and supporting product accuracy through store partnerships that improve inventory accuracy and reduce shrinkage. The Asset Protection Agent works across theft prevention and resolution, investigations, surveillance, merchandise protection, store security, emergency response, reporting, and partnerships with store leaders, neighboring retailers, and local law enforcement. The position requires sound judgment, confidentiality, calm responses to safety issues, and a flexible schedule based on business needs. A security license is required in certain listed locations, and state and local licensing requirements must be met.

Requirements

Meet applicable state and local licensing requirements.
A valid security license is required in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when handling safety issues, including interactions with individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote shrinkage reduction.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Gather evidence and partner with AP Leadership and Investigation teams on internal theft investigations.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to review merchandise movement and assist item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to maintain the safety and security of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead shrinkage awareness efforts and training.
Serve on the store Emergency Response Team and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.