Seasonal Customer Service Representative - Cherry Creek Shopping Center
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, accurately processing transactions and ticketing, and helping train new employees on the register. The role involves owning customer interactions from start to finish, building trust with customers and teammates, and contributing to a positive team environment. The position also includes troubleshooting customer concerns, protecting customer information, and promoting Nordstrom’s Loyalty program and tools, software, and services that enhance the customer and employee experience. Hours vary based on business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to train and deliver POS/register training to support onboarding of new hires.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Deliver friendly service by understanding customer needs and owning interactions, including returns, exchanges, and order and pickup inquiries.
- Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote Nordstrom’s Loyalty program and tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register instruction to support onboarding of new hires.
Benefits
- Medical, vision, dental, retirement, and paid time away.
- Life insurance and disability coverage.
- Merchandise discount and EAP resources.
- Potential eligibility for performance-based incentives or bonuses.
- 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
