Customer Service Representative - Hillsdale Shopping Center
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup, processing transactions accurately, and helping train new employees on the register. The role involves owning customer interactions from start to finish, resolving concerns with empathy and sound judgment, maintaining inventory accuracy, building positive relationships with teammates, protecting customer information, and promoting Nordstrom Loyalty and other tools, software, and services. Hours vary according to business needs and include evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to train and deliver POS/register training to support onboarding of new hires.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
Responsibilities
- Provide friendly service by understanding customer needs and owning interactions from start to finish, including returns, exchanges, and order or pickup inquiries.
- Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote Nordstrom Loyalty and new tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental coverage options.
- Retirement benefits, including a 401(k).
- Paid time away, PTO accruals, and holidays.
- Life insurance and disability coverage options.
- Merchandise discount.
- Employee Assistance Program (EAP) resources.
- Potential eligibility for performance-based incentives or bonuses.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
