Customer Service Representative
DXC Technology Services•Tulsa, OK
•Remote
About The Position
The Help Desk Representative supports federal programs by handling customer inquiries and service requests. This is a remote role for U.S.-based candidates. The position is scheduled for six months, with a possible extension. Representatives work scheduled shifts Monday through Friday between 6 AM and 9 PM CST, and Saturday between 6 AM and 6 PM CST. Weekend shifts may be required.
Requirements
- Must be a U.S. citizen.
- High school diploma or GED.
- At least 1 year of customer service or call center experience.
- Familiarity with help desk software and telephone systems.
- Strong communication and problem-solving skills.
- Must pass federal and state background checks.
Responsibilities
- Handle inbound and outbound customer calls.
- Document inquiries and escalate issues as needed.
- Use help desk software to track and resolve requests.
- Follow compliance protocols when working with sensitive information.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
