Customer Service Representative (Bilingual Spanish Required)

Early Learning Coalition of Palm Beach County • Palm Springs, FL

1d • Remote

About The Position

The Customer Service Representative is the first point of contact for callers seeking support and resources. The role supports families and providers in the community by handling inquiries, scheduling appointments, sharing information about community resources, and maintaining accurate records. Bilingual proficiency in English and Spanish is required. The position is telecommute, with a designated office in Palm Springs, Florida, and is full-time, Monday through Friday. The schedule is Monday through Thursday, 8:00 a.m.–5:30 p.m., and Friday, 8:00 a.m.–12:00 p.m. Pay is up to $18.62 per hour, commensurate with experience.

Requirements

• Bilingual proficiency in English and Spanish, including reading, writing, and speaking.
• High school diploma.
• At least 6 months of call center or customer service experience, especially handling high call volumes.
• Strong verbal and written communication skills.
• Swift and accurate data entry and typing skills.
• Reliable attendance and punctuality.
• Ability to handle confidential information sensitively.
• Compassionate, empathetic, customer-first approach.
• Proficiency in Microsoft Office, including Excel and Word, and ability to troubleshoot basic technical issues.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Handle a high volume of inbound calls professionally and empathetically.
• Schedule appointments and respond to client and provider inquiries.
• Provide general information about available community resources.
• Gather information accurately and enter it into various databases.
• Manage email communications and update records.
• Assist providers with questions or requests.

Benefits

• Competitive pay and benefits.
• Opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED