Customer Service Representative Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to enter data accurately.
• Proficiency using phones, a POS system, Microsoft Office, and other computer systems.
• At least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
• Successful completion of a background check.
• Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
• Ability to maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Nice To Haves

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling and cash drawer or vault management experience.
• Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

• Build lasting customer relationships that encourage repeat business.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services to support customer needs.
• Enter and maintain customer information accurately in a Point of Sale (POS) system.
• Complete daily call campaigns to build new business.
• Support customer account management and collections by accepting payments and managing appointments.
• Perform duties outside the store when applicable, including on-site vehicle appraisals, store errands, and external marketing.
• Participate in in-store and community events.
• Maintain the appearance and cleanliness of the store, both inside and outside.
• Follow store security protocols and perform opening and closing procedures, including managing the vault and cash drawer as needed.
• Comply with company policies and procedures and applicable local, state, and federal laws and regulations.
• Participate in ongoing training and keep current with product and process changes.
• Work efficiently in a fast-paced environment, manage multiple tasks, and meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Access to a learning management system with e-learning modules for professional and personal development.
• Cross-brand training and opportunities across the company's eleven brands.
• Enrollment in a Key Holder Program designed to develop leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance options that include telemedicine and HSA/FSA options.
• Traditional and Roth 401(k) retirement plans with a company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
• Discount Marketplace with discounts from nationwide and local retailers.
• Paid time off, starting at 12 days in the first year and increasing with tenure.