Customer Service Rep(07111) - 16260 Redmond Way, Suite 2

Domino's Franchise•Redmond, WA

About The Position

The Customer Service Representative greets customers, answers phones, takes orders, prepares pizza, and provides excellent customer service. The role is part of the hourly store team and includes operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes additional duties and qualifications for driver or store management positions; those are not identified as duties of this Customer Service Representative role.

Requirements

Ability to comprehend and provide correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and perform frequent reaching and hand-use activities.
Ability to lift and stock deliveries weighing up to 50 pounds, with cases lifted from the floor to shelves up to 72 inches high.
Ability to carry items, including pizza sauce weighing 30 pounds and trays of pizza dough weighing approximately 12 pounds.
Ability to occasionally navigate stairs or climb a ladder, bend, crouch, and squat.
Ability to work around hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped quarters, and varying temperatures and weather conditions.

Responsibilities

Greet customers and provide excellent customer service.
Answer phones and receive and process telephone orders.
Take orders in person and by phone, entering them using a computer keyboard or touch screen.
Prepare pizza and other products.
Operate store equipment.
Stock ingredients and supplies in storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Handle monetary transactions and make correct change.