Rep-Customer Service 2

Ricoh Electronics, Inc. • Sugar Hill, GA

2d

About The Position

The Customer Service Representative II serves as the primary point of contact for customers, managing orders, resolving inquiries, and ensuring a seamless customer experience. The role works closely with Executive Sales, Production, Quality, Accounting, and Warehouse teams to support customer satisfaction and business growth.

Requirements

• High School Diploma or equivalent required.
• 2–4 years of customer service, order management, or administrative experience.
• Strong communication, organizational, and problem-solving skills.
• Intermediate Microsoft Word and Excel skills with accurate data entry abilities.

Responsibilities

• Process customer purchase orders and verify pricing, shipping, and billing information.
• Respond to customer inquiries and resolve order, billing, and shipping issues.
• Coordinate order fulfillment, monitor delivery status, and communicate updates to customers.
• Support sales activities, maintain customer records, and generate routine reports.

Benefits

• Medical, dental, and vision insurance
• Generous company-matched 401(k) plan
• Paid vacation and company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED