Customer Service Representative- Field Services

Invitation Homes • Jacksonville, FL

23h

About The Position

As a Customer Service Representative – Field Services at Invitation Homes, you provide administrative support, customer service, and maintenance solutions to residents and other partners in a fast-paced environment. You monitor maintenance and turn-and-rehab requests, coordinate schedules and assignments, address resident maintenance concerns, review work-order proposals, help resolve utility issues at vacant homes, and coordinate eviction-related schedules and property removal.

Requirements

• High school diploma or GED.
• Proven experience in customer service or administrative functions.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Effective customer service and conflict-resolution skills.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe.

Nice To Haves

• Experience in the property management or maintenance industry.

Responsibilities

• Monitor maintenance and turn-and-rehab dashboards and the task center daily to help ensure efficient response times to work requests and communications.
• Manage daily schedules and assignments for Maintenance Technicians and/or Superintendents to support efficient operations.
• Serve as the first point of contact for residents’ maintenance concerns and collaborate with internal teams on appropriate corrective action.
• Review and approve or decline work-order proposals within the applicable approval limit, checking scope, documentation, and pricing.
• Research and coordinate utility issues at vacant properties to ensure utilities are activated in a timely manner.
• Manage and facilitate eviction schedules and personal-property holds, including coordinating eviction clean-outs and/or personal-property removal.
• Perform other duties as assigned.

Benefits

• Competitive pay and an annual bonus program; associates may also be eligible for an annual discretionary bonus.
• Paid time off, including vacation accrual, sick time, volunteer time, standard holidays, and floating holidays.
• 401(k) with company matching contributions.
• Health, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Casual dress environment.
• Team events and gatherings.
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED